Great Northern Hotel

08.11.2022

Lovely hotel close to amenities, only let down was too many stairs

24.10.2022

Tv didn’t work in the room. They said they would fix it so I went out to meet friends. When I came back mid evening it still didn’t work. I was given a different room. Guess what? The tv didn’t work!! I was told to like it or lump it. Delightful??!! I lumped it.

24.10.2022

Great location right near train station and stops

18.10.2022

DO NOT VISIT THIS HOTEL. The corridors smell of old cigarette smoke and rooms are grubby but that's not the worst. Firstly the car park is ticketed in and out. There is no daily rate for guests so, although the rate for 24hrs is £15 for Mon- Fri and £5 for Sat - Sun, you pay every time you go out so you end up paying much more. We paid £5 for overnight then £1 an hour when we came back in the afternoon then overnight on Sun -Mon we got charged £17. Again, that's not the worst. On arrival, we were told breakfast was from 8am till 10am. On Saturday, we went down and were treated to the most awful, overcooked, dried up full English we have ever encountered. It looked and tasted like it had been cooked the night before and left in an oven. On Sunday, we came down to be told they'd run out of milk so only black tea and coffee was available and cereal would have to be dry. There is a Waitrose 30 seconds walk away from the hotel! I tried waffles that day- they were sugar waffles from a packet. On Monday, we went down at 9.10am to find the place closed. I asked about breakfast and was told it was 7am till 9am on weekdays. When I said we weren't told that, the receptionist said sorry, you should have been. No offer to get us so much as a bowl of cereal. I didn't argue about it because the breakfasts we'd already had weren't worth the effort. This hotel makes Fawlty Towers look 5 star- at least it was clean! This hotel could be so much more with a central location right next to shops and the train station, but lazy disinterested staff and shambolic mismanagement make it an expensive joke of an establishment. We used Tesco Clubcard points to pay for the hotel so didn't pay any physical money - even then, we were overcharged. This hotel doesn't deserve even one star. There really should be a zero star option.

13.10.2022

Great location just outside of the station.

12.10.2022

Old, dusty uncomfortable room. Dark and cold. Tired. Staff however were lovely and worked hard to look after the group I was with.

09.10.2022

Room upgrade

08.10.2022

The rooms are rather spacious for king size room. It's fairly handy being right across the rd from the train station and also a 2 second walk to Waitrose. 5 minute walk to town centre, which is good. Also next door us the police station.

26.09.2022

I'd love to give this hotel a better review. Sadly I had two badly disturbed nights. The first due to a drunken argument outside my window and the second due to a couple very publicly splitting up at 2am in the corridor outside my room. The key cards sporadically stop working which locked me out of my room twice and the actual hotel once. Also, the bathroom sink blocked on my final morning. However, the staff are lovely and the hotel itself is retains its historic railway charm.

18.09.2022

They are so understaffed it's ridiculous, one staff memeber for bookong, working the bar etc, our room wasn't set up and they hadn't put the travel cot up for our toddler and got told they wouldn't be able to put one up till 10pm it wasn't put up till half 10 we travelled two hours to get here and he wanted to sleep. The breakfast was good but a lot of it wasn't available no waffles not vegetarian Sausages for the veggie breakfast. The light in the bathroom was hanging off the beds were extremely uncomfortable. I definitely won't be staying again. The room was pretty but so many faults for the rest of the hotel.

10.09.2022

Room was nothing like the pictures, pictures must have been taken years ago. Towels in the room where dirty, bath/shower dangerous as was like a slip and slide with no mat. The stairs up felt like they where going to collapse and using the banister was at your own risk! Staff quite abrupt and not friendly. Hotel no good if you require disabled access/rooms. Parking £15 a night. The only thing going for it was the location, right next to the train station and town center. Unfortunately didn't get any more photos.

06.09.2022

If I could give this place a negative zero rating I would, absolutely disgraceful place, keep your money and spend it at the local Travelodge or Premier Inn instead, that would feel like the Ritz compared to this place. I paid good money for a room for the night which was dirty and rundown and not worth the £80ish pounds paid, long wait at breakfast for food and then the bread was stale for my apparently freshly made sandwich, this was run by a man who I then discovered was the manager. Thankfully for us there were good food places to eat across the road, so for lunch and evening meals we chose to eat at the city centre. The car park and grounds are absolutely full of rats, they are not at all scared of humans and will just come right up to you. These are not small rats either! At night it is like being in a horror film they are absolutely everywhere outside the hotel in the grounds and car parks and right outside the doors. The outside area is very unkempt and due to being dirty with glasses and old food left out, is even more an attraction for the homeless and the rats. There seems to be very poor management here, I think this once beautiful hotel could do with a whole new refresh of management and staff. Embarassment to the Best Western brand.

06.09.2022

My daughter in law booked a special room as part of my 8th birthday celebration. Got to the room in the evening to find no electricity in the room and couldn't be fixed until the morning. The building looks like it needs a refurbishment. Wouldn't stay there again

06.09.2022

Not good - bed wasn’t made. Room was like a sauna. Breakfast was questionable and possibly made by the night porter - bless him he tried hard. Cigarette ends everywhere on the grounds - doesn’t take much to clear that up. Thankfully was only here for work, never to return !

05.09.2022

Room was scruffy & looked un cleaned there was dust everywhere. Bed was shocking, bathroom was dirty, shower walls were full of cracks and just filled with sand & cement but at least it worked. Bar was closed & the kitchen was closed. 2 rats also ran across me as I walked around the side of the building. Won't be staying here again & I wouldn't recommend to anyone. The only good thing about this hotel is that its by the train station.

27.08.2022

Room for improvement on customer service and information.

23.08.2022

The hotel is really convenient for the station however the car park is overrun with RATS and has been for a while. I telephoned the company that provides carpark machines etc and they informed me that the actual carpark belongs to the hotel. Really think they need to remove all the flower beds etc so rats can't hide !! And so rubbish doesnt collect at the bottom of bushes. This problem puts you off staying at hotel.

08.08.2022

The positives... I liked the 1930s wood panelling and art deco door frames. I loved the little cubby holes for the kettle and cups and the ironing board. Bed was comfy. I didn't use the TV (so can't comment). There was also a hairdryer and a small safe box. The staff were lovely. Whatever the stresses of their day, whenever I asked a question or needed help, they smiled at me and helped. Very clean. The breakfast was great. I didn't have dinner there, so can't comment. There was a fan in the room. It was perfectly located for the railway station; the bus station and queensgate shopping centre. Most places were within a 15 minute walk...eg the River Bank, the Cathedral. It was very good value for money. I'd stay there again. The negatives... WiFi signal in my room wasn't great (weak signal); I can sleep through a hurricane, but if you can't it's not a quiet location...trains, and road noise. The views are car park, shopping centre, waitrose. Even so, I really enjoyed staying there.

27.07.2022

Stayed one night this hotel is very tired and not clean when we arrived there was no one at reception waited about 15 mins , No lifts to the second floor the room was very hot and need a refit . Shower just about works but only trickle of water from the hot tap on the sink. We went out for food and arrived back at the hotel at about 8.30 there were rats running about at the front door , I ordered a drink at the bar at 9.30 and was told that the bar was CLOSED after a bit of complaining I did get served , So would I stay again NO Never and £15 to park the car . Please do not stay at this hotel .

24.07.2022

Would normally stay in a premier inn but thought it would be nice to stay in a local hotel- Rooms have no aircon and with the current temperatures there room was boiling hot. There was no cold water and only boiling water or hot so couldn’t get a drink from the tap too cool ourselves down. The beds are very hard. I Wouldn’t stay here again.

01.07.2022

Great Location, in front of the train station and with a big Morrison's very close. The room was big and clean,although the bed did not look very well made. The staff were nice and polite. The lady who served the breakfast was amazing!efficient,polite and with a smile at all time on her face. The room was too warm even with the window open and they do not have lift. So if you are carrying your suitcase you have to take it two floors up without the staff even offering to help you when they are seeing you struggle.

25.06.2022

Great place, off the train straight in to the hotel couldn't be better ! great food ,room was great to i, would stop here again x

24.06.2022

Dreadful. A friend booked ahead through the MANAGER afternoon tea for two. We arrived and the place was shabby except for the dining room. Dark carpets old fashioned appearance. We were not expected. Two staff members hurried about asked us what sandwiches we wanted and asked us to sit and wait on a split leather sofa in the foyer. Charmed! We were shown to the dining room nicely appointed decor. The tea was nothing like that advertised but was ok. We had to go and find someone to bring milk for my disabled friend. The finger sandwiches were fine somw mini desserts lemon syllabub delicious and a possett. Scones cream jam no butter were good. Cakes were ltd but again ok. We were disappointed ti have to wait and to further the tea we had to pay double car park charge due to no one expecting us.Thus tea was a gift from her neighbours on the death of her husband a gift to enjoy. No way Great Northern sort your act please.

06.06.2022

Would not use again or recommend to anyone. Room was filthy ,bath wasn't clean and general stains on floor curtains ect. Food was awful not cooked slow service. Under staffed too. What staff we saw were friendly. No point complaining as dont bother replying or calling back to messages we sent and pictures .

01.06.2022

I understand that is an old hotel we stayed one night the toilet was disgusting dirty and in the morning went for a shower no hot water

24.05.2022

No lift to take you to the top of the hotel as I could not walk very well so its very poor for older people food in the bar wasant good either I asked for colliflower cheese they come back and seid sorry 😞 we don't have any you can have brocaly I seid ok I will have it the waiter brought it out but it never have cheese sause on it so I will not be going to stay again

02.04.2022

Stayed for a wedding. Wedding breakfast was well below standard and considering pre-ordered took an extremely long time to serve and main was cold and badly cooked. The evening meal was inadequate and certain items inedible. Disco good. One guest had problem with door card not working which the management were aware of!. Breakfast was actually good, must have been a different chef!!